Shipping Information

Most items are shipped direct from the manufacturer and we work hard to get your products to you as soon as possible - we're just as excited as you are! For an estimation on when you will receive your products, please refer to the map below. This policy excludes any backordered or preordered items.

 

Orders under $99	$14 Flat Rate Shipping
Orders over $99	FREE Shipping

 

Backorders

Some patterns can be unexpectedly backordered, which means we're waiting for the manufacturer to re-stock the item. While we do our best to keep customers informed of backorders or items with low inventory, sometimes our products sell so fast that it's hard to keep up! If you're concerned about an item's expected arrival date, feel free to contact us before placing your order.

All backordered dates provided are estimated, and actual arrival dates may vary. If a backordered product is included in your order, we will hold your order until it can be completed and will be sure to reach out with an estimated ship date.

Expedited Shipping

Customers can choose to upgrade shipping options. If you require expedited shipping, please contact us and we'll 

Samples

Samples are typically shipped via USPS and tracking information is not available. Approximate time in transit for samples is 7-10 days.  Samples are randomly cut and dye lots can't be guaranteed. All samples ship free in the continental US.

Return Policy

Returns 

Changed your mind? No problem! Returns are accepted within 14 days of purchase. All returns are subject to a 25% restocking fee. To be eligible for a return, all product must be unopened and unused. 

To request a return, please contact us to get the process started.

We prefer in-store returns to help us both save on freight costs, but we accept returns by mail to the following address:

Renovate Wallcoverings
Attention: Returns
300 Vassar Street
Reno, Nevada 89502

Please include a copy of your original receipt if possible.

Refunds

Once we receive your return, we'll notify you via e-mail of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (typically within 7-10 business days, depending on the financial institution).

We do not supply return labels or credit freight or original freight.

Gift cards and samples are non-refundable and all sales are final.

Trade Policy

We're happy to offer a partnership program specifically designed for trade professionals. Feel free to reach out to us for more information on our trade pricing.

 

Thank you for choosing to shop small. Our locally-owned, family operated wallpaper shop located in Reno, Nevada is a labor of love and we truly appreciate all of your support. As always, we strive to provide the best customer service possible. If you have any other questions or need assistance, please don't hesitate to reach out to us - we're always happy to help.